Refund policy

Returns Policy
Items can be returned within 14 days of successful delivery for an exchange, store credit or refund (if damaged or faulty). This does not include sale items, unfortunately we cannot offer a refund on sale items or items purchased using a discount code (unless faulty, wrongly described or not of merchandisable quality), however we will happily offer you an exchange within 14 days of purchase.

Items do not have to be returned to our destination within 14 days, however the return process must be initiated within 14 days of successful delivery.
Items must be received in original condition - unworn, unwashed, undamaged with all tags/labels/packaging still attached.

For hygiene reasons earrings cannot be returned.

No restock fees apply.

Making a Return when Using Afterpay
When you use our pay over time service Afterpay you have the option to return one or all of your items for a full refund. Your refund will take approximately 3-5 business days and will be refunded to the same account.
If you return your items before your first Afterpay payment is due you have the option to cancel the entire payment plan which means you pay nothing. This allows you to try before you buy!
It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments! Once your return is processed back at Hippy Luxe HQ, we will process your Afterpay cancellation as normal and any amounts paid towards the items returned will be refunded back to you directly.
If the first payment instalment has already been made when you return the items to us we can cancel the rest of your payment plan as well as refund the initial payment you have made.
If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any . 

Store Credit
Returned items will be issued as a Store Credit unless you have requested an exchange or been approved for a refund.
Store Credit is valid for 12 months from date of issue.
Store Credit can be used to purchase gift cards.

Exchange
If you would like to make an exchange please complete the returns form with the details of your requested exchange.
Due to the popularity of our range we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
Any exchanges requested that we do not have in stock will automatically be issued as a Store Credit to use at your leisure.

Processing Time
We process all returns within three days of receiving your items.

Faulty Items
Please email hippyluxeonline@gmail.com if you believe your product is damaged or faulty. We will treat this with the highest of priority. 

Refunds
Please email hippyluxeonline@gmail.com to be approved for a refund for damaged or faulty products.